Behavioral Health Customer Care Representative I
Core
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Customer Care Representative
Builds
Customer service interactions and accurate claim/benefit documentation
Domain
Health Insurance / Customer Support
Deliverable
client delivery
Required skills
Data analysis, database management, multi-tasking, problem-solving, research
Preferred skills
Oral communication, written communication, interpersonal communication, facilitation, analytical skills
Technologies
Computerized systems, PC/image station, digital tools and platforms
Responsibilities
Respond to customer questions via telephone and written correspondence, analyze problems and provide solutions, operate PC/image station to extract and document information, research and analyze data to address operational challenges, coordinate with various functions to handle customer requests, receive and place follow-up calls and emails
Seniority
Entry-level, non-management