Cust Care Rep I (US)
Core
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Entry-level customer care representative
Builds
Customer service interactions and data documentation for insurance claims and benefits
Domain
Health insurance
Deliverable
client delivery
Required skills
telephone communication, written correspondence, data entry, database management, problem analysis, research
Preferred skills
oral communication, written communication, interpersonal communication, problem-solving, facilitation, analytical skills
Responsibilities
Respond to customer inquiries via phone and email, analyze problems and provide solutions, operate PC/image stations to extract and document information, research and analyze data to address operational challenges, coordinate with various functions to handle customer requests, conduct outbound calls for the ZipDrug business area
Seniority
Entry-level, non-management