Travel Contact Centre Sales Consultant, Canada
Core
Connect with prospective travellers via phone and email to ascertain their needs, recommend and sell appropriate trips, and handle booking issues with empathy.
Role type
Front-line sales consultant (travel)
Builds
Travel itineraries and booking services for individual travellers
Domain
Travel industry
Deliverable
product features
Required skills
Front-line sales experience, GDS system usage (Amadeus preferred), customer service, problem solving, geographical knowledge, verbal and written communication
Preferred skills
Travel experience, ability to work varying shifts and weekends, independent and team collaboration
Technologies
GDS systems (Amadeus)
Responsibilities
Reach monthly sales targets, drive customer service KPIs, recommend trips based on traveller needs, ensure correct booking processes, make meaningful connections with global team and travellers
Seniority
Junior, individual contributor