Travel Contact Centre Sales Consultant, Canada
Core
Connect with prospective travellers and agency partners via phone and email to recommend and sell trips based on their unique needs.
Role type
Sales consultant (travel)
Builds
Travel itineraries and bookings for individual travellers and agency partners
Domain
Travel industry
Deliverable
product features
Required skills
front-line sales experience, GDS system usage (Amadeus), selling skills, customer service, problem solving, complaint resolution, geographical knowledge, travel experience
Preferred skills
ability to work varying shifts and weekends, independent and team work, computer system navigation
Responsibilities
Reach monthly sales targets, drive customer service KPIs, handle booking issues, ensure correct booking processes, make meaningful connections with global team and travellers
Seniority
Individual Contributor, entry to mid-level