Supervisor Service Coordinator - West
Core
Supervise a team of Service Coordinators to schedule, quote, and manage service and repair work for industrial, residential, and portable generators, ensuring timely completion and customer satisfaction.
Role type
Service Coordinator Supervisor
Builds
Service schedules, repair quotes, and work order completions for Generac industrial power solutions
Domain
Industrial power solutions / Generator service
Required skills
Team leadership, scheduling and dispatch, invoicing and receivables management, customer dispute resolution, parts availability management, Microsoft Office proficiency, basic mechanical/technical aptitude, time management, math skills for sales tax and totals
Preferred skills
Business enterprise systems (FieldServio, SAP), schematic and service documentation proficiency
Responsibilities
Manage and lead a team of Service Coordinators, support them in daily tasks and career development, schedule field and service maintenance/repair, quote service repair jobs, monitor GP goals, interact with customers regarding service needs and approvals, research and reply to customer disputes, oversee startup scheduling, confirm parts and equipment availability, perform Service Coordinator duties as needed
Seniority
First-line supervisor, hands-on IC