Service Manager
Core
Manage the Energy Systems service department, overseeing personnel, revenue, KPIs, and technical excellence for industrial power solutions.
Role type
Service Manager (Industrial Power Systems)
Builds
Service workflows, technical support, and equipment sales support for Generac equipment and industrial power solutions.
Domain
Industrial power systems / Generators / Energy Services
Required skills
Team management, technical leadership, root cause analysis, budgeting, performance management, conflict resolution, scheduling, invoicing, compliance management
Preferred skills
NFPA/NEC/EPA regulations knowledge, advanced generator diagnostics, IoT platform familiarity, process improvement, P&L management, service software proficiency
Technologies
Microsoft Office Suite, FieldServio
Responsibilities
Directly manage Field Supervisors, oversee technician certification programs, review weekly revenue and KPIs, manage department personnel and fleet, coordinate technician schedules, lead root cause analysis, serve as technical liaison for major projects, ensure EH&S compliance, handle complex diagnostic escalations, provide technical guidance to customers and contractors, coordinate with parts and third-party vendors, approve timecards and PTO.
Seniority
Mid-Senior, hands-on IC with management oversight