Product Support Designer

Sussex, WI - USA💼 Full-time🗓 2026-09-04 → 2026-09-25

Core

Engineer responsible for root cause analysis, problem resolution, cost reduction, and lifecycle product support for industrial power systems.

Role type

Senior IC Product Support Engineer

Builds

Industrial power generation systems (diesel/natural gas gensets, power systems, controls)

Domain

Energy / Industrial Manufacturing

Deliverable

Required skills

root cause analysis (8D, 5 Why, Fishbone), configuration management, BOM accuracy, engineering change management (ECN), process improvement, cross-functional collaboration, manufacturing support, reliability analysis

Preferred skills

diesel/natural gas gensets experience, power systems knowledge, UL/NEC compliance standards, SAP/ERP proficiency

Technologies

SAP, Windchill, PLM, ERP

Responsibilities

Provide daily technical support to operations for line builds, start-up, and test; manage Engineering Change Notices (ECNs) from identification through release; partner with plant leadership to meet quality targets and ensure BOM accuracy; support sustaining engineering with reliability analyses and corrective actions; collaborate with Product Management and Supply Chain to standardize parts and improve design-for-reliability.

Seniority

Mid-Senior, hands-on IC

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About Generac

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $ 147,700 CAD - $180,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.