Product Support Engineer
Core
Provide daily technical support to manufacturing operations, manage engineering escalations, and drive root cause analysis to improve product reliability and reduce warranty costs.
Role type
Senior IC product support engineer (manufacturing & quality)
Builds
Production-ready C&I power products (generators) for commercial and industrial customers
Domain
Energy + Manufacturing Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis (8D, 5 Why, Fishbone), Bill of Materials (BOM) management, Engineering Change Notice (ECN) management, Configuration management (ETO/CTO/SEQ), Cross-functional collaboration, Process improvement, Data analysis for yield improvement
Preferred skills
Experience with diesel/natural gas gensets, Power systems controls, UL/NEC compliance standards, SAP/ERP proficiency, FMEA linkages
Technologies
SAP, Windchill, PLM/ERP systems
Responsibilities
Triaging and resolving shop-floor defects, driving permanent corrective actions for escalated issues, managing material life cycle and product cannibalization, ensuring BOM accuracy across production variants, collaborating with plant leadership to meet quality targets, standardizing parts and design-for-reliability across platforms
Seniority
Mid-Senior, hands-on IC