Department Manager, Service, South Edmonton Common
Core
Lead store operations and customer service execution for a hockey specialty retail location, ensuring visual compliance, staff training saturation, and delivery of the Customer Experience Model.
Role type
Retail Store Manager (Department Manager)
Builds
Hockey equipment and apparel retail store operations
Domain
Retail / Sports Equipment
Deliverable
product features
Required skills
Store operations management, staff training and coaching, visual compliance, performance management, customer service leadership, inventory and pricing standards, safety compliance (OH&S)
Preferred skills
Previous retail management experience, mentorship capabilities, community engagement
Responsibilities
Champion and deliver the Customer Experience Model; execute store visual compliance and pricing standards; coach and develop store staff; manage weekly staff training plans; resolve customer concerns; maintain store operating initiatives and directives.