Assistant Manager, Roland Michener
Core
Lead store operations, customer experience, and team development for a hockey specialty retail location.
Role type
Assistant Manager, retail operations
Builds
Hockey equipment and apparel sales, customer service, and store inventory management
Domain
Retail / Sports Equipment
Deliverable
product features
Required skills
Retail management, team coaching, inventory control, visual compliance, financial discipline, performance management
Preferred skills
Hockey expertise, succession planning, conflict resolution
Technologies
Store Force Reporting, IT infrastructure management
Responsibilities
Deliver customer experience model and staff training targets, execute visual compliance and pricing standards, manage inventory and shrinkage targets, coach and develop department managers and staff, resolve customer concerns, maintain store IT and infrastructure
Seniority
Mid-level management, hands-on store leadership