Post-Purchase Program Analyst
Core
Support the delivery of the Post-Purchase Program to enhance spare part and repair support, improve brand perception, and manage customer experience for Canadian Tire products.
Role type
Analyst
Builds
Post-Purchase program processes, financial models, and reporting tools for spare parts and repair services.
Domain
Retail / Product Quality / Customer Experience
Deliverable
dashboards & analysis
Required skills
Financial analytics, process implementation, vendor management, reporting, MS Excel (advanced), basic programming, MS Access
Preferred skills
Business acumen, critical thinking, project management, communication
Technologies
MS Excel, MS Access
Responsibilities
Develop expanded scope for Post-Purchase program, investigate opportunities to increase supported SKUs, provide financial analytics for strategic initiatives, manage corporate responses to online reviews, monitor service provider performance, conduct financial feasibility analysis, execute vendor billing process, maintain reporting tools and processes.
Seniority
Mid-level, operational execution
