Bilingual Call Centre Representative
Core
Provide bilingual customer support via phone and email for eCommerce orders, rewards programs, and roadside assistance for Canadian Tire brands.
Role type
Bilingual Customer Service Representative (Contract)
Builds
Customer service interactions for eCommerce, loyalty programs, and roadside assistance
Domain
Retail / Financial Services
Deliverable
client delivery
Required skills
Bilingual communication (French/English), phone and email support, order review, customer relationship building, flexibility
Preferred skills
Solutions-oriented approach, attention to detail, team collaboration
Responsibilities
Support eCommerce customers with inquiries for CTOnline, SportChek, Atmosphere, Mark's Pro-Hockey Life; Respond to Canadian Tire Roadside Assistance requests; Support Triangle Rewards program; Communicate with customers over phone and emails; Support eCommerce order reviews
Seniority
Individual Contributor