Services Representative II
Core
Main point of contact for clients managing student transportation routing, schedules, and driver compliance.
Role type
Customer service representative (transportation operations)
Builds
Daily student transportation trips and driver compliance reports
Domain
Education + Transportation logistics
Deliverable
product features
Required skills
Customer service, telephone/email/chat communication, trip scheduling, troubleshooting, problem-solving, multitasking, computer systems navigation, bilingual communication (when applicable)
Preferred skills
Cross-training, team collaboration
Responsibilities
Manage day-to-day scheduled trips, handle escalated client situations, communicate with school districts and partners, ensure driver compliance, navigate multiple computer systems simultaneously
Seniority
Individual contributor
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