Collaboration & Productivity Platforms, Team Lead
Core
Lead the enterprise collaboration and productivity platform portfolio, including strategy, architecture, and hands-on configuration of tools like Google Workspace, Slack, and Atlassian.
Role type
Senior Team Lead, Player-Coach
Builds
Internal collaboration and productivity platforms for global employees
Domain
Enterprise IT / Collaboration Tools / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise collaboration platform ownership, ITSM platform management, Technical team leadership, Vendor relationship management, Cross-functional stakeholder engagement, Automation and AI implementation
Preferred skills
ITIL certification, FreshService experience, SaaS license optimization, Player-coach experience
Technologies
Google Workspace, Slack, Jira, Jira Service Management, Confluence, FreshService
Responsibilities
Define technical strategy and roadmap for the platform portfolio, Lead, mentor, and hire a technical team in Hyderabad, Engage with stakeholders to improve platform adoption and resolve systemic issues, Manage vendor relationships and track product roadmaps, Apply automation and AI to service delivery and workflows, Perform hands-on configuration, implementation, and troubleshooting
Seniority
Senior, hands-on IC with people leadership