Manager, Knowledge Management
Core
Lead strategy and delivery of knowledge experiences for customers and employees, guiding a team of writers to create accessible content and improve information organization.
Role type
Manager, Knowledge Management
Builds
Knowledge management initiatives, content standards, and AI-powered content solutions
Domain
Technology / Gaming
Required skills
Team leadership, cross-functional project management, content strategy, information architecture, content governance, UX principles, knowledge management platforms, AI-powered search, generative AI, analytics
Preferred skills
N/A
Technologies
ServiceNow, Stonly, Confluence, Salesforce
Responsibilities
Lead and develop a team of knowledge writers; Drive knowledge management initiatives across business areas; Partner with cross-functional teams to translate complex processes into content; Lead cross-functional projects from planning to launch; Establish and evolve content standards and governance; Apply UX and content design principles; Oversee content quality and lifecycle management; Identify opportunities for AI and automation
Seniority
Manager, people leadership