Operation Manager, Jackpocket
Core
Lead daily operations of a lottery fulfillment center, overseeing ticket order processing and facility management to revolutionize the digital lottery courier experience.
Role type
Operations Manager (fulfillment center)
Builds
Lottery ticket fulfillment operations and facility services
Domain
Gaming / Lottery / Logistics
Deliverable
physical/clinical work
Required skills
operations management, people management, team development, scheduling, facility management, process improvement, cash balance reporting, compliance management
Preferred skills
experience in fast-paced high-growth environments, familiarity with common software (e.g., Microsoft Excel), self-starter mentality, attention to detail
Responsibilities
Lead daily operations of the fulfillment center including lottery ticket order processing, train and mentor team members, establish best practice frameworks and SOPs, manage employee scheduling and timecards, oversee full facility management and maintenance, execute cash balance reporting, communicate with regional and senior management
Seniority
Mid-level, hands-on IC
