Implementation Specialist
Core
Lead and manage the implementation of new groups onto third-party administration (TPA) platforms, ensuring smooth onboarding and client satisfaction.
Role type
Implementation Specialist (Group Benefits)
Builds
New group implementations on TPA platforms
Domain
Insurance / Group Benefits / Third-Party Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
project coordination, multi-tasking, problem solving, troubleshooting, data entry, Microsoft Office proficiency, attention to detail
Preferred skills
Group Benefits industry experience, project management skills, French bilingualism
Responsibilities
Process transactions for new group implementation, acquire installation materials, clarify information and resolve issues, provide stakeholder updates, manage client and advisor requests, initiate corrective actions, build and sustain client/advisor and internal relationships
Seniority
Junior to Mid-level, hands-on IC