Manager, Ticket Operations
Core
Overseeing ticket office operations and managing race and commemorative ticket fulfillment across NASCAR properties.
Role type
Manager, Ticket Operations
Builds
Ticket fulfillment operations for race weekends and special events
Domain
Sports & Entertainment / Live Events
Deliverable
product features
Required skills
Ticketing software management, Staffing and scheduling, Project management, Microsoft Excel proficiency, System setup and review, Research and insights generation
Preferred skills
Ticketmaster system knowledge, Microsoft Dynamics CRM experience, Live event operations background, Racing industry knowledge
Technologies
Ticketmaster, Microsoft Dynamics CRM, Microsoft Office
Responsibilities
Oversees walk-up ticket sales and customer inquiries, Hires, staffs, and schedules ticket office personnel, Collaborates with internal and external teams to execute ticketing strategies, Evaluates and recommends improvements to digital ticket fulfillment, Conducts research to support commemorative and digital fulfillment decisions
Seniority
Manager, hands-on leadership