Customer Care Representative
Core
Provide clear, effective, and seamless communication regarding laboratory inquiries to clients, ensuring one-call resolution and personalized service.
Role type
Customer Care Representative (Laboratory)
Builds
Laboratory services and client communication
Domain
Healthcare / Laboratory Medicine
Deliverable
client delivery
Required skills
Medical terminology, data processing, Laboratory Information System (LIS) proficiency, multitasking, patient confidentiality compliance, outgoing/incoming call management, scheduling coordination
Preferred skills
Call center experience, clinical experience
Technologies
Laboratory Information System (LIS), Microsoft Office, customer care software
Responsibilities
Manage incoming and outgoing calls regarding specimen requirements, test results, and dispatch requests; perform data processing and patient demographic verification; adhere to Standard Operating Procedures (SOPs) and patient confidentiality regulations; cross-train in all Customer Care functions; assist with training new employees.
Seniority
Entry-level, individual contributor