Director-Service Technology
Core
Define and execute enterprise service technology strategy and roadmap for Service Lifecycle Management (SLM), dealer platforms, and customer-facing tools to drive operational efficiency and service excellence.
Role type
Director, Service Technology
Builds
Enterprise service platforms, SLM systems, dealer operations tools, B2C service applications, technical support systems, training portals, and eCommerce capabilities.
Domain
Durable goods manufacturing / OEM after-sales service / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise service technology strategy, SLM platform leadership, digital transformation, AI tool implementation, cross-functional stakeholder management, team leadership and coaching, governance model establishment, organizational change management, SAP/ERP system knowledge, business acumen.
Preferred skills
Digital transformation in SLM/CRM/eCommerce, AI application development, merger and acquisition integration, global business process management, advanced Microsoft Office proficiency.
Technologies
SAP, AI tools, Microsoft Office (Excel, PowerPoint)
Responsibilities
Define enterprise service technology vision and investment priorities; drive standardization of service platforms across regions; lead functional ownership of SLM and dealer operations; translate business needs into functional requirements for IT; establish service analytics and performance reporting; lead, coach, and develop a team of managers and professionals.
Seniority
Director, strategic leadership & team management