Team Lead - Player Journey
Core
Lead a team in identifying barriers to optimal customer experiences and designing innovative solutions to fix them within the online gaming industry.
Role type
Senior Team Lead, Customer Experience Management
Builds
Customer journey improvements and service enhancements for online gaming customers
Domain
Online Gaming / Customer Experience
Deliverable
product features
Required skills
Root cause analysis, impact measurement, cross-functional collaboration, team leadership, stakeholder reporting, process improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Identify barriers and obstacles preventing best customer experiences; Design innovative solutions to fix identified issues; Measure impact of changes against relevant metrics; Report results to senior stakeholders; Collaborate with various teams to improve customer experience; Ensure Customer Experience Analysts accurately represent customers' needs; Build wider cross-functional teams to implement journey improvements
Seniority
Senior, hands-on IC
