Customer Service Specialist
Core
Evaluate, verify, and process student applications for graduation; maintain enrollment and student records information systems to ensure high-quality delivery of student registration services.
Role type
Customer Service Specialist (Degree Conferral)
Builds
Graduation records and degree conferral services for students
Domain
Higher Education
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Attention to detail, problem-solving, customer service, communication, computer literacy (MS Office), policy interpretation
Preferred skills
Higher education experience, knowledge of ASU policies and procedures
Technologies
PeopleSoft, MS Outlook, MS Word, MS Excel
Responsibilities
Review degree audits and plans of study to ensure degree requirements are satisfied; verify student records and post degrees; respond to inquiries regarding graduation status via telephone, email, or in person; notify students of graduation status; update internal policies and procedures; manage certificate and concurrent degree records in PeopleSoft; assist with commencement program preparation; facilitate diploma orders
