Resident Liaison Officer - Building Safety Remediation
Core
Act as the key point of contact between residents, contractors, and internal teams to support building safety remediation works and ensure clear communication and resident welfare.
Role type
Resident Liaison Officer (RLO)
Builds
Resident engagement plans, communications, and support for building safety compliance
Domain
Social housing / Building safety remediation
Deliverable
client delivery
Required skills
Resident/stakeholder engagement, communication, conflict resolution, independent working, IT skills (Microsoft Office), flexible working
Preferred skills
Housing/social housing experience, decant/relocation experience, contractor/service-contract management, UK driving licence
Responsibilities
Act as main liaison between residents, contractors, and stakeholders; Deliver resident engagement plans, meetings, drop-ins, and home visits; Produce clear resident communications; Support building safety compliance and escalate safety concerns; Mediate disputes and support complaint responses; Support resident decants and needs assessments; Coordinate contractor access and monitor performance
Seniority
Experienced, autonomous IC