Service Advisor
Core
Coordinate service schedules, manage quotations and invoicing, and act as the primary operational contact for customers in a fast-paced service environment.
Role type
Service Advisor / Coordinator
Builds
Service outcomes for heavy equipment customers in resources, construction, and marine industries
Domain
Heavy equipment service and maintenance
Deliverable
client delivery
Required skills
scheduling coordination, quotation preparation, invoicing management, customer relationship management, parts procurement, financial data management, risk monitoring, process improvement
Preferred skills
CRM/ERP system experience, Microsoft Office proficiency
Responsibilities
Coordinate service activities and monitor work-in-progress, prepare accurate estimates and quotations, manage parts ordering and customer billing, maintain service documentation and financial records, oversee job quality and commercial risks, collaborate with technicians and supervisors to improve service delivery
Seniority
Mid-level, hands-on operational role