Service Coordinator
Core
Coordinate day-to-day activities of Field Service technicians, manage work scheduling, and ensure exceptional customer experience for Cat® heavy equipment products.
Role type
Service Coordinator (Field Service Operations)
Builds
Field service operations for Caterpillar (Cat®) heavy equipment
Domain
Construction & Mining Equipment / Heavy Machinery
Required skills
Service coordination, scheduling, forecasting, repair estimation, job costing, invoicing, procurement management, time coding, quality monitoring
Preferred skills
ERP or Service Management Systems proficiency, Caterpillar or mining industry systems experience
Responsibilities
Manage work in progress and forecasting, Support repair estimate preparation, Coordinate job segment completion, Process external procurement activities, Ensure accurate job costing and invoicing, Monitor labour allocation and time coding, Manage rework and goodwill requests, Oversee job quality and efficiency