IT Helpdesk Specialist
Core
Provides support for all Information Technology products and services, including troubleshooting, computer setups, and user training.
Role type
IT Helpdesk Specialist
Builds
IT support services for biopharma companies and patients
Domain
Biopharma / IT Support
Required skills
Desktop system operation and support, iPhone setup and iOS troubleshooting, Microsoft Operating Systems and software packages, ITSM ticket management, procurement of IT hardware, adherence to cGMP and GCP policies
Preferred skills
Desktop certifications, understanding of GMP
Technologies
Microsoft Operating Systems, iOS, ITSM solutions
Responsibilities
Answer questions and troubleshoot hardware/software issues, set up and configure computers and mobile devices, research and resolve technical incidents, liaise with network and infrastructure teams, record and update customer problem information in ITSM, procure computers and printers, verify solution effectiveness through follow-up
Seniority
Individual Contributor, entry to mid-level