Quality Assurance Analyst 1
Core
Monitor and evaluate high-volume multi-channel tasks and processes to ensure quality standards are met for customer service operations.
Role type
Quality Assurance Analyst (Customer Service Operations)
Builds
Customer service processes and quality assurance workflows
Domain
Healthcare technology / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
root-cause analysis, quality tools, attention to detail, analytical skills, structured problem-solving, time management, verbal and written communication
Preferred skills
Insurance Intake experience, Medical Document Review experience, Medical background
Technologies
quality monitoring data management system
Responsibilities
Monitor and evaluate high volume multi communication channel and multi process tasks; Execute audits to ensure quality and consistency; Compile and track performance using quality monitoring data management system; Generate reports and analyze trends from QA data; Collaborate on process and workflow updates with production and internal support groups
Seniority
Entry-level to Junior (0-2 years experience)