IT ServiceNow Workflow Business Analyst
Core
Analyze business processes and translate requirements into optimized workflows within the ServiceNow platform to improve efficiency and user experience.
Role type
IT ServiceNow Workflow Business Analyst
Builds
Optimized workflows, functional designs, process flow diagrams, and automation opportunities within ServiceNow modules.
Domain
IT Service Management (ITSM) and Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform knowledge, business process analysis, workflow design, requirements translation, stakeholder communication, project coordination
Preferred skills
ITIL 4 Foundation, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), process re-engineering, basic XML/HTML/CSS/REST/SOAP understanding
Technologies
ServiceNow, XML, HTML, CSS, REST, SOAP
Responsibilities
Analyze and document workflow improvement opportunities across ServiceNow modules; Develop functional designs, process flow diagrams, user stories, and acceptance criteria; Evaluate existing Service Management processes and recommend solutions; Translate business requirements into ServiceNow workflow configurations; Partner with clients and technical teams on workflow design; Support configuration of workflows, forms, and UI policies; Participate in platform upgrades, testing, and validation.
Seniority
Mid-level, hands-on IC
