Administrator Customer Operations
Core
Provide administrative support for the Customer Operations department, managing account setups, inventory data, deliveries, and sales orders for a biopharma services company.
Role type
Administrator - Customer Operations
Builds
Production batches, tooling, QA docs, and customer orders for biopharma clients
Domain
Biopharma / Pharmaceutical Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Office proficiency, multi-tasking, problem solving, SOP adherence, GMP/regulatory guideline knowledge
Preferred skills
Client interface experience, Lean Manufacturing experience
Technologies
JDE, Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Ensure safe work practices and report near misses; Set up new accounts and addresses in JDE; Manage item code setups and Bills of Materials; Book deliveries and manage collections; Create packing lists and dispatch notes; Raise non-production sales orders and generate order acknowledgments; Support destruction of obsolete materials
Seniority
Junior, individual contributor
