EdPlus Academic Program Specialist
Core
Proactively contact students via phone to resolve barriers preventing course enrollment or causing withdrawals, and manage elevated caseloads to support student persistence.
Role type
Student retention and enrollment specialist (phone outreach)
Builds
Student enrollment and retention outcomes
Domain
Higher education
Required skills
Phone outreach, student retention strategies, data analysis using reports, conflict de-escalation, Microsoft Office Suite, PeopleSoft, Salesforce
Preferred skills
Instructional design assistance, navigating changing priorities, customer-centric problem solving
Responsibilities
Proactively contacting students to assist with completing outstanding requirements, leveraging reports to prioritize outreach to high-need students, maintaining availability for inbound student calls, addressing time-sensitive concerns outside normal responsibilities
Seniority
Mid-level, non-exempt