EdPlus Academic Program Specialist
Core
Proactively contact students via phone to resolve barriers preventing course enrollment or causing withdrawals, and manage high-volume outreach caseloads.
Role type
Student retention and enrollment specialist (phone outreach)
Builds
Student enrollment and retention outcomes
Domain
Higher education / Student success services
Deliverable
client delivery
Required skills
Phone communication, student outreach, data reporting, conflict resolution, time management
Preferred skills
Instructional design assistance, Microsoft Office Suite, PeopleSoft, Salesforce
Responsibilities
Proactively contacting students to assist with completing outstanding requirements; Leveraging reports to prioritize outreach to high-need students; Maintaining availability to handle inbound student calls; Managing elevated caseloads during high-volume periods; Addressing time-sensitive concerns outside normal responsibilities
Seniority
Individual Contributor, mid-level