Workforce Management Analyst 1
Core
Monitor live operational performance and make real-time data-driven staffing decisions to ensure service levels and support patient experience.
Role type
Workforce Management Analyst (Real-Time Analyst)
Builds
Staffing schedules and operational stability for customer support teams
Domain
Consumer health technology / Continuous Glucose Monitoring
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Real-Time Analyst or Workforce Management experience, Microsoft Excel proficiency, reporting automation, Tableau, Genesys, Salesforce
Preferred skills
Analytical thinking, problem-solving, adaptability, continuous improvement mindset
Technologies
Microsoft Excel, Genesys, Salesforce, Tableau
Responsibilities
Monitor live operational performance across multiple lines of business, make real-time staffing adjustments aligned with demand, identify risks and recommend intraday actions, optimize schedules considering agent preferences, act as a front-line partner during escalations and system issues
Seniority
Entry-level (0-2 years experience)