GBS Engagement & Service Management Lead
Core
Lead GBS engagement and service delivery for a major functional domain (e.g., Go-to-Market, Sales) to translate enterprise priorities into coordinated execution and measurable business value.
Role type
Senior GBS Engagement & Service Management Lead
Builds
Integrated, outcome-driven solutions for functional domains including analytics, process improvement, and digital enablement
Domain
Global Business Services (GBS) within Consumer Health Technology / MedTech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic thinking, cross-functional transformation leadership, stakeholder management at executive level, data-driven decision making, program management, team coaching
Preferred skills
MedTech or highly regulated industry experience, analytics and performance metrics expertise, learning agility
Technologies
BI tools, analytics platforms, service management frameworks
Responsibilities
Lead OneGBS approach for a functional domain portfolio, partner with senior stakeholders on OKRs and pain points, develop engagement and impact roadmaps, lead cross-functional teams to deliver end-to-end solutions, establish pod governance and performance reviews, manage handover to operations with defined SLAs, coach a team of Senior Business Analysts
Seniority
Senior, hands-on IC with people management
