ServiceNow Architect
Core
Lead ServiceNow platform architecture and solution design for middle-market clients, translating business capabilities into scalable enterprise solutions.
Role type
Senior ServiceNow Architect (Consulting)
Builds
End-to-end ServiceNow solutions across ITSM, ITOM, CSM, and HRSD modules for enterprise clients.
Domain
IT Service Management / Enterprise Architecture / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, solution design, integrations (REST/SOAP APIs), data modeling, security, stakeholder management, Agile/Scrum leadership, ITIL/ITSM frameworks, business analysis, risk identification
Preferred skills
ServiceNow CTA certification, platform governance, Center of Excellence models, DevOps, Lean, COBIT, cloud architectures, performance analytics, automation (Flow Designer), AI/ML within ServiceNow
Technologies
ServiceNow, REST APIs, SOAP APIs, Flow Designer
Responsibilities
Lead discovery workshops to define client strategic objectives; Define and communicate ServiceNow platform vision and roadmap; Architect end-to-end solutions across multiple ServiceNow modules; Establish and govern platform architecture including data model, integrations, and security; Partner with stakeholders to prioritize initiatives and manage dependencies; Provide architectural oversight across design, development, testing, and deployment; Guide Agile teams in refining epics and stories; Act as a trusted advisor driving adoption of best practices; Lead design reviews and enforce governance standards; Facilitate executive buy-in on architecture decisions.
Seniority
Senior, hands-on IC with strategic oversight