Engineer Technical Support I
Core
Provide technical support, troubleshooting, and remote commissioning for HVAC & Refrigeration systems and temperature monitoring products.
Role type
Technical Support Engineer (HVACR)
Builds
HVACR systems, cold chain solutions, and monitoring platforms
Domain
Climate technology, HVACR, cold chain logistics
Deliverable
client delivery
Required skills
HVACR system troubleshooting, controller programming (Copeland Supervisory Controllers), script/routine optimization, remote commissioning, data validation, Power BI, technical documentation
Preferred skills
None stated
Technologies
Copeland Supervisory Controllers (E2, E3, Site Supervisor), Power BI, VPN, cellular communication
Responsibilities
Respond to customer inquiries via phone, email, and chat; troubleshoot controllers and system applications; analyze and correct code-related issues; conduct remote commissioning; create graphical custom screens; automate report generation and distribution.
Seniority
Individual Contributor