Senior Application Engineer
Core
Provide Level 3 support and administration for the Microsoft 365 suite (Email, Teams, OneDrive, SharePoint, Power Platform) to ensure stable and efficient operations for a large global workforce.
Role type
Senior M365 Support Engineer (IT Operations)
Builds
M365 collaboration services, monitoring tools, automation scripts, and security compliance measures
Domain
IT Operations / Cloud Infrastructure (Microsoft 365)
Required skills
M365 tenant administration, SharePoint Online support, Exchange Online support, Power Platform support, Office/Outlook/Teams client app configuration, secure protocols knowledge, compliance standards knowledge, PowerShell scripting, MS Graph API usage, incident management, root cause analysis, technical documentation creation, user training content creation
Preferred skills
Viva Suite administration, Azure AD (sync/Conditional Access), MS Purview, Teams Telephony, Intune, Service Now, M365 license management, migration experience, Microsoft 365 Enterprise Administrator certification
Technologies
Microsoft 365, SharePoint Online, Exchange Online, Power Platform, Teams, OneDrive, PowerShell, MS Graph API, Azure AD, Service Now, Intune, MS Purview
Responsibilities
Administer and provide Level 3 support for M365 collaboration services; Monitor health and performance of M365 services and apps; Create and execute monitoring, reporting, and automation tools; Implement new features and updates to M365 services; Conduct security assessments and implement protective measures; Build technical and user product documentation; Provide support and guidance to non-technical users; Work in rotated shifts for 24x7 support
Seniority
Senior, hands-on IC
