OT Support Engineer
Core
Provide technical support and maintenance for IT equipment, software, and operational technology (OT) systems including handheld scanners and industrial printers.
Role type
OT Support Engineer (IT/OT hybrid)
Builds
Reliable operation of IT equipment, OT devices, and system integration for warehouse and industrial operations
Domain
Climate technology / HVACR / Industrial automation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Computer hardware and software mastery, Windows OS, LAN/WAN networking, Active Directory administration, IT service management, Vendor relationship management, OT device support
Preferred skills
C# .net, VB.net, JavaScript, PHP, SQL Database, ITIL, CCNA, Azure Administrator, ServiceNow, Task automation
Technologies
Windows, Active Directory, ServiceNow, C# .net, VB.net, JavaScript, PHP, SQL, CCNA, Azure
Responsibilities
Install, configure, and maintain computer hardware, printers, and peripheral equipment; Provide technical support to end users for software, hardware, and system-related issues; Perform and manage preventive and corrective maintenance for computer equipment, printers, and servers; Administer user accounts, access rights, and permissions across multiple information systems; Manage and support IT-approved computer equipment and networks; Support operational technology (OT) devices and systems including handheld scanners, industrial printers, machine interfaces, and warehouse technology; Develop and implement software and hardware initiatives to improve operational efficiency
Seniority
Mid-level, hands-on IC