Technician I, Managed Services
Core
Monitor and process real-time cargo shipment alerts (temperature, location, truck status) and notify customers via email or call to ensure cold chain integrity.
Role type
Junior logistics operations technician
Builds
Customer notifications and shipment trip reports for temperature-sensitive goods
Domain
Logistics / Cold chain monitoring
Deliverable
dashboards & analysis
Required skills
Real-time monitoring, customer notification, data verification, report generation, shift handover
Preferred skills
Customer service, offshore service operations
Technologies
Copeland Oversight Tool, Salesforce, Microsoft Office
Responsibilities
Monitor cargo shipment temperature, location & proximity alerts; Notify customers of alert conditions via email or outbound calls; Verify alert details using support tools; Generate and submit customer reports; Launch shipment trip information based on customer requests; Conduct shift handovers
Seniority
Entry-level, hands-on IC
