Customer Contact Center Representative
Core
Resolve complex customer inquiries and emergencies for electricity and natural gas services across multiple US states via phone and digital channels.
Role type
Customer Contact Center Representative
Builds
Customer trust and satisfaction through precise information delivery and emergency response
Domain
Energy (Electricity & Natural Gas)
Deliverable
client delivery
Required skills
Advanced problem-solving, critical thinking, specialized technical support, emergency response precision, script adherence, proactive issue identification
Preferred skills
Bilingual Spanish proficiency, previous call center experience
Technologies
Microsoft Windows products
Responsibilities
Handle customer phone calls professionally and empathetically, respond to gas and electric emergency situations, participate in on-call rotations during storms, educate customers on rate options and products, troubleshoot technology-related issues
Seniority
Entry-level to Mid-level