Managed IT Services, Senior Associate
Core
Senior IT consultant providing managed services, infrastructure operations, and technical support for middle-market clients globally.
Role type
Senior Managed IT Services Consultant
Builds
Client technology environments and IT initiatives
Domain
IT Services / Managed Services / Middle Market
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/Server administration, Virtualization (VMware, Hyper-V), Active Directory & M365, Network troubleshooting (switches, routers, firewalls), ServiceNow, ITIL framework, Enterprise Administration
Preferred skills
Large complex environment experience, International client support, Phone call handling for P1/P2 alerts
Technologies
Windows, VMware, Hyper-V, ServiceNow, M365, Active Directory
Responsibilities
Capturing client requirements, Infrastructure operations and management, Providing onsite and remote support, Troubleshooting business application issues, Engaging with clients to develop IT initiatives, Performing Enterprise Administration and Engineering tasks
Seniority
Senior, hands-on IC