Customer Service Representative I
Core
Support Cargo Solutions customers through the ordering process by processing orders, managing data, and ensuring timely shipment and invoicing.
Role type
Order Support Specialist
Builds
Customer orders and quotes for the Cargo Solutions division
Domain
Climate technology / HVACR / Cold chain logistics
Deliverable
product features
Required skills
Data entry, Order processing, Customer communication, Quote creation, Order status tracking, Cross-functional collaboration
Preferred skills
NetSuite experience
Responsibilities
Timely and accurate data entry of customer orders, Sending Order Acknowledgments, Answering questions related to the Ordering process, Creating Quotes for customers, Following up with customers and other employees to ensure order is shipped and invoiced in a timely manner, Collaborate with Sales, Finance, and Operations to ensure customer's needs are addressed
Seniority
Entry-level to Junior
