Customer Service Agent
Core
Greet customers, manage queues, escort guests to vehicles, and handle rental agreements at a car rental branch.
Role type
frontline customer service agent (car rental)
Builds
seamless customer experience for car rental users
Domain
automotive rental / mobility services
Deliverable
product features
Required skills
customer service, queue management, communication, attention to detail, driving (preferred)
Preferred skills
additional languages, Category B driving licence
Responsibilities
greet and welcome customers, create a positive atmosphere, identify customer needs, manage queues, escort customers to vehicles, respond to queries, open/close rental agreements, support branch operations including vehicle checks and driving
