Program Specialist, SaaS & Services Success
Core
Manage customer programs for climate technology oversight solutions, ensuring supplier compliance, program integrity, and successful onboarding.
Role type
Program Specialist (SaaS & Services Success)
Builds
Customer oversight programs, training guides, compliance reports, and dashboard insights.
Domain
Climate technology / HVACR / Cold chain logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, task planning and execution, cross-functional collaboration, customer relationship management, documentation, Gantt chart creation, order tracking, compliance monitoring, stakeholder meeting facilitation, feedback gathering
Preferred skills
None stated
Technologies
Gantt charts, oversight systems, survey tools
Responsibilities
Initiate, plan, and execute tasks to support customer programs; Develop and maintain task lists and program training guides; Engage with customers to understand needs and recommend solutions; Configure oversight pages for new customer programs; Track supplier compliance and report findings; Support sales with quarterly business review presentations; Generate compliance reports, trip analyses, and dashboard insights