Operations Supervisor
Core
Operations Supervisor managing a branch for a trade merchant specializing in plumbing and heating products.
Role type
Operations Supervisor
Builds
Trade counter service, online and in-store order processing, warehouse stock management, new account generation, and branch operations.
Domain
Construction / Plumbing & Heating retail
Deliverable
product features
Required skills
plumbing/heating product knowledge, face-to-face customer service/sales experience, supervisory experience, team leadership, delivery coordination
Preferred skills
industry or merchant experience, positive attitude, strong work ethic, willingness to learn
Technologies
online ordering systems
Responsibilities
Serving customers behind the trade counter and providing product recommendations; Processing orders online and in store from suppliers; Managing stock in the warehouse and trade counter; Dealing and opening new accounts to generate new business; Dealing with deliveries; Leading a small team within the branch