Customer Service Technical Support
Core
Provide technical support and engineering consultation for HVAC solutions, bridging the gap between customer requirements and product delivery from pre-sales to commissioning.
Role type
Senior IC HVAC application engineer (customer-facing)
Builds
Customized HVAC solutions for residential, commercial, and industrial spaces
Domain
HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration) / Climate Technology
Required skills
HVAC system engineering, thermodynamics, fluid dynamics, PLCs, BMS, Modbus, BACnet, system commissioning, technical training
Preferred skills
OEM environment experience, complex installation support, commercial understanding
Technologies
PLCs, BMS, Modbus, BACnet
Responsibilities
Analyze customer technical requirements and propose customised HVAC solutions; Provide technical support during pre-sales and post-sales phases including application consulting and system configuration; Support configuration, commissioning, and optimisation of HVAC systems at customer sites; Assist with technical troubleshooting, both remotely and on-site; Act as a technical interface with R&D and Product Management; Deliver technical training to customers, OEMs, partners, and internal teams
Seniority
Mid-level, hands-on IC