Customer Service Technical Support
Core
Provide technical support and engineering consultation for HVAC solutions, bridging customer requirements with product development and sales.
Role type
Technical Support Engineer (HVAC)
Builds
Customized HVAC solutions for residential, commercial, and industrial spaces
Domain
Climate technology / HVACR / Thermodynamics
Deliverable
product features
Required skills
Thermodynamics, fluid dynamics, electronic control systems, PLCs, BMS, Modbus, BACnet, system configuration, commissioning, troubleshooting
Preferred skills
System commissioning and optimization, OEM environment experience, technical training delivery
Technologies
PLCs, BMS, Modbus, BACnet
Responsibilities
Analyze customer technical requirements and propose customised HVAC solutions; Provide technical support during pre-sales and post-sales phases including application consulting and system configuration; Support configuration, commissioning, and optimisation of HVAC systems at customer sites; Assist with technical troubleshooting, both remotely and on-site; Act as a technical interface with R&D and Product Management; Deliver technical training to customers, OEMs, partners, and internal teams
Seniority
Mid-level, hands-on IC