Brand Home Lead Guide
Core
Lead the daily operations of a whisky visitor centre, coordinating tours, supervising guides, and managing retail and bar experiences.
Role type
Senior team lead / operations manager for a visitor attraction
Builds
Visitor experiences, retail sales, and bar service
Domain
Hospitality / Tourism / Scotch whisky
Deliverable
product features
Required skills
Team leadership, operational coordination, customer service management, retail strategy, event planning, performance monitoring
Preferred skills
Problem-solving, stakeholder relationship building, sustainability initiatives
Responsibilities
Coordinate daily tours and allocate work across the guide team; Supervise Brand Home Guides and agency colleagues including scheduling and training; Support retail strategy and visual merchandising; Plan and deliver special events; Contribute to community engagement and sustainability goals
Seniority
Senior, hands-on IC
