Customer Operations Associate
Core
Minimize customer out-of-stocks through proactive order management, strong customer-facing engagement, and supply chain coordination to ensure consistent product delivery from warehouses to customers.
Role type
Customer Operations Analyst (Supply Chain & Manufacturing)
Builds
Order management processes, ATP functionality, reporting tools, and logistics network efficiency for Diageo's beverage brands.
Domain
Beverage Alcohol / Consumer Packaged Goods (CPG) / Supply Chain & Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Order management, ATP functionality, reporting tools, stakeholder management, process improvement, data accuracy, cost management, KPI monitoring, cross-functional collaboration, problem-solving, analytical capabilities
Preferred skills
SAP, MS Office Applications, bilingual (English/French)
Technologies
SAP, MS Office Applications
Responsibilities
Prioritize and manage high volume of requests based on business timing; Establish and improve business relationships with customer buyer, Commercial, and Finance contacts; Proactively address and communicate issues impacting order entry; Manage new product startups and discontinuations; Onboard new team members; Monitor on-time product flow from global plants and suppliers; Enforce order guidelines and recommend process improvements; Represent customer service in cross-functional meetings; Balance Sales and Supply Chain goals; Provide order status and logistics updates.
Seniority
Mid-level, hands-on IC