Data and Analytics Lead
Core
Lead data-driven insights and performance analytics to drive the Customer Operations Transformation agenda across the Order-to-Cash (OTC) process.
Role type
Senior Business Analyst (Data & Analytics Lead)
Builds
Executive dashboards, scorecards, KPIs, and self-service reporting capabilities for Customer Operations.
Domain
Consumer Goods / Order-to-Cash / Supply Chain
Deliverable
dashboards & analysis
Required skills
Data extraction and validation from enterprise systems, Root-cause analysis, KPI and performance framework design, Automated reporting solutions, Stakeholder partnership for requirements, Data governance
Preferred skills
Large-scale transformation program support, Agile sprint-based delivery
Technologies
SAP ECC, SAP S/4HANA, Salesforce, Cash Cube, DORA, Power BI, SQL, Excel
Responsibilities
Extract, consolidate, and analyze data from enterprise systems to identify trends and risks; Design and maintain executive dashboards and performance reporting; Develop automated reporting solutions to improve business visibility; Partner with stakeholders to define KPIs and reporting requirements; Standardize business metrics and ensure data quality; Support Customer Operations Transformation initiatives through analytical insights.
