Customer Collaboration Manager
Core
Manage customer relationships and supply chain collaboration for Diageo's Global Travel (Duty Free) business across India and Middle East, driving service metrics, cost efficiency, and joint value creation.
Role type
Senior Supply Chain Customer Collaboration Manager
Builds
End-to-end supply chain operations, customer service levels, and cost-to-serve models for Travel Retail clients
Domain
Travel Retail (Duty Free) / Consumer Packaged Goods (Alcohol)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer relationship management, supply chain planning, cost-to-serve analysis, inventory management, order fulfillment, cross-functional collaboration, data analysis, process improvement, stakeholder engagement, SAP proficiency
Preferred skills
Experience with SAP APO, knowledge of DRP/MPS, exposure to logistics and customer service operations
Technologies
SAP APO, SAP Reporting
Responsibilities
Manage customer relationships to deliver target service metrics and optimize route to market; Drive cost-to-serve initiatives and simplify replenishment models with key accounts; Ensure flawless execution of range changes and innovations; Coordinate in-market re-work and manage order fulfillment issues; Collaborate with planning and logistics teams to ensure OTIF supply and manage demand fluctuations; Provide key account insights to demand planning for forecast accuracy; Resolve supply chain issues to minimize service disruptions.
Seniority
Senior, hands-on IC