Specialist, Customer Service
Core
Customer Service Specialist managing demand forecasts, order fulfillment, and inventory for bottlers in the supply chain.
Role type
Customer Service Specialist (Supply Chain)
Builds
Updated forecasts, service levels, and on-time delivery performance for bottlers.
Domain
FMCG / Beverage / Manufacturing
Required skills
Forecast management, Inventory management, S&OP processes, Cross-functional stakeholder management, Data analysis, Problem-solving
Preferred skills
SAP, IBP, Salesforce, ERP systems, FMCG industry experience, Supply chain certifications
Technologies
SAP, IBP, Salesforce, Control Tower, Excel
Responsibilities
Manage demand forecasts and orders with customers and bottlers, Monitor inventory to mitigate stock risks, Lead customer engagement and service level reviews, Support monthly S&OP processes, Coordinate new product launches and discontinuations, Implement supply chain improvements.
Seniority
Individual Contributor