Senior User Experience Designer
Core
Design end-customer interactions with AI across voice and digital channels, shaping how AI understands needs, manages dialogue, and handles uncertainty in enterprise environments.
Role type
Senior User Experience Designer (Conversational AI)
Builds
Virtual agents, agentic products, and AI-assisted workflows for enterprise customers
Domain
Enterprise AI, Conversational AI, Voice Technology
Deliverable
production ML models
Required skills
Conversational design, User research, Service design, Voice interaction design, AI/LLM understanding, Prototyping, Experience strategy
Preferred skills
Agentic system design, Multi-modal interaction design, Ambiguity management
Technologies
Speech recognition, Text-to-speech, NLU, LLMs, Streaming, Agentic systems
Responsibilities
Lead research to uncover customer needs for AI experiences; Design multi-turn dialogue, context, and recovery flows; Prototype and evaluate voice and digital interactions; Partner with AI and Engineering to define experience trade-offs.
Seniority
Senior, hands-on IC
