Customer Investment Management Specialist - German speaking
Core
Managing retrospective promotional invoices, validating codes, and controlling cash flow for a specific cluster of Diageo customers within Service Level Agreements.
Role type
Customer Investment Management Specialist (Contract and Invoice Operations)
Builds
Compliant and controlled cash and account management processes for commercial customers
Domain
Premium drinks industry / Commercial Finance Operations
Deliverable
dashboards & analysis
Required skills
SAP, Excel, invoice reconciliation, volume analysis, SLA adherence, process ownership, stakeholder liaison
Preferred skills
Shared service center experience, problem-solving, multi-tasking
Responsibilities
Deliver CIM service for customer cluster within SLA timings; Liaise with customer/sales/finance teams on invoicing issues; Reconcile and evaluate outbound payments using metrics; Perform volume analysis and calculate invoice amounts; Ensure 100% compliance across invoicing areas; Report cash on metrics; Devise strategies on invoicing processes.
Seniority
Individual Contributor, operational execution